What we offer
November 4, 2019
I was at a squash tournament with my 10-year old in Belfast last weekend and was watching his pal playing a match.
He was playing pretty well until his opponent started serving - and the wheels came off. Time after time this kid served great big high serves that droppe...
October 21, 2019
At our ‘Exploring the Power of Purpose’ event last week I opened with a personal story.
A few days previous I’d been in Calella - a little seaside town north of Barcelona. It wasn’t for a weekend on the beach, it was to complete one of the hardest things I’ve done in...
September 24, 2019
This week a cheeky republish of a post I wrote ages ago - it was the second ever post on this blog.
Why the republish? Largely because I was just interviewing John Simmons - the grandfather of Tone of Voice - for next week's podcast. He was a really interesting guest...
September 16, 2019
When I interviewed Gavin Bate in episode 31 of the podcast, he talked for a while about heuristic traps - a term I'd never heard before but, when explained, made complete sense.
A bit of time spent on Google helped to paint some colour into the picture and start to...
August 27, 2019
I read two pieces in the last week that provided a bit of thinking for this week's post.
The first was an article from McKinsey talking about the need to connect people to your organisation in a more personal way.
The second was a news article from Kornferry in which the...
August 20, 2019
In 2016, KLM Royal Dutch Airlines, the world's oldest airline knew it had to do something to differentiate itself in an increasingly competitive industry.
The KLM management team knew that customers had certain expectations - safety, speed, care, competitive price...
August 6, 2019
I was flicking through some old notes from the 2017 Pendulum Summit last night and one of my scribbles jumped out at me.
‘Failure is greatness waiting to happen’
It struck me that we’re not great at failing.
Failing is bad.
Failing means we’ve done something wrong.
July 29, 2019
So this week's blog topic was a toss-up between talking to people like children and Jacob Rees-Mogg's new 'language guidelines'.
But given that I don't want to give Rees-Mogg Esq (oh PLEASE!) any more airtime, I decided to plump for the former option.
I went to a meeting...
July 15, 2019
We're just back from an amazing three-week trip in Borneo. Though in fairness, to call it a 'trip' is to do it a massive injustice - it was an experience of a lifetime for all of us.
We did the lot - orangutans (there's one in that pic!), sun bears, moun...
May 20, 2019
So Israel Falaou, the Australian Rugby player was fired last week for making offensive comments on Instagram.
"Drunks, homosexuals, adulterers, liars, fornicators, thieves, atheists and idolators - Hell awaits you," he said.
But this isn’t a post about rugby or religion,...
66 | Try something different
65 | An Iron Purpose
64 | Mind your tone!
63 | Don't fall into a - heuristic - trap
62 | Get personal during change
61 | Bringing KLM's purpose to life