Inspiring Change Blog

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Thoughts on communications, change, engagement, leadership or pretty much anything else of interest or note that I pick up around the place. A place to relax, think, write and muse a little...

January 20, 2020

Yesterday one of our clients launched their purpose and values (I'm not saying 'new purpose and values' and you'll read why below) to staff. 


The problem wasn't that they didn't have a purpose or set of values - of course they did, every organisation does.   Howev...

January 14, 2020

Just before Christmas I saw this campaign for the JAM card on my morning commute. According to the poster, “it’s a card that lets people with a learning disability, autism or a communication barrier ask for just a minute of patience when they need it.”

What a great idea...

January 7, 2020

Happy New Year. 

That time over Christmas and New Year is for me, like many people, a chance to reflect on what’s gone and what’s to come. 

A few things happened over the past two weeks that got me thinking about some useful signposts for me - and maybe you - in 2020....

November 4, 2019

I was at a squash tournament with my 10-year old in Belfast last weekend and was watching his pal playing a match.

He was playing pretty well until his opponent started serving - and the wheels came off.  Time after time this kid served great big high serves that droppe...

October 21, 2019

At our ‘Exploring the Power of Purpose’ event last week I opened with a personal story.

A few days previous I’d been in Calella - a little seaside town north of Barcelona. It wasn’t for a weekend on the beach, it was to complete one of the hardest things I’ve done in...

September 24, 2019

This week a cheeky republish of a post I wrote ages ago - it was the second ever post on this blog. 

Why the republish?  Largely because I was just interviewing John Simmons - the grandfather of Tone of Voice - for next week's podcast.  He was a really interesting guest...

September 16, 2019

When I interviewed Gavin Bate in episode 31 of the podcast, he talked for a while about heuristic traps - a term I'd never heard before but, when explained, made complete sense.

A bit of time spent on Google helped to paint some colour into the picture and start to...

August 27, 2019

I read two pieces in the last week that provided a bit of thinking for this week's post.

The first was an article from McKinsey talking about the need to connect people to your organisation in a more personal way.

The second was a news article from Kornferry in which the...

August 20, 2019

In 2016, KLM Royal Dutch Airlines, the world's oldest airline knew it had to do something to differentiate itself in an increasingly competitive industry. 

The KLM management team knew that customers had certain expectations - safety, speed, care, competitive price...

August 6, 2019

I was flicking through some old notes from the 2017 Pendulum Summit last night and one of my scribbles jumped out at me.

‘Failure is greatness waiting to happen’

It struck me that we’re not great at failing.

Failing is bad.

Failing means we’ve done something wrong.

Fail...

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January 14, 2020

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October 21, 2019

September 24, 2019