Thoughts on communications, change, engagement, leadership or pretty much anything else of interest or note that I pick up around the place. A place to relax, think, write and muse a little...
Just before Christmas I saw this campaign for the JAM card on my morning commute. According to the poster, “it’s a card that lets people with a learning disability, autism or a communication barrier ask for just a minute of patience when they need it.”
I was at a squash tournament with my 10-year old in Belfast last weekend and was watching his pal playing a match.
He was playing pretty well until his opponent started serving - and the wheels came off. Time after time this kid served great big high serves that droppe...
At our ‘Exploring the Power of Purpose’ event last week I opened with a personal story.
A few days previous I’d been in Calella - a little seaside town north of Barcelona. It wasn’t for a weekend on the beach, it was to complete one of the hardest things I’ve done in...
This week a cheeky republish of a post I wrote ages ago - it was the second ever post on this blog.
Why the republish? Largely because I was just interviewing John Simmons - the grandfather of Tone of Voice - for next week's podcast. He was a really interesting guest...
When I interviewed Gavin Bate in episode 31 of the podcast, he talked for a while about heuristic traps - a term I'd never heard before but, when explained, made complete sense.
A bit of time spent on Google helped to paint some colour into the picture and start to...
In 2016, KLM Royal Dutch Airlines, the world's oldest airline knew it had to do something to differentiate itself in an increasingly competitive industry.
The KLM management team knew that customers had certain expectations - safety, speed, care, competitive price...
