Face Forward Ep5 - Feargal Quinn

March 28, 2018


Welcome to the fifth episode of Face Forward.  In this episode I talk to Feargal Quinn, a former Irish Senator and founder of the supermaket chain Superquinn.


Feargal was one of the first in Ireland to champion the idea of customer service as a strong differentiator and foundation for business.  His TV series 'Feargal Quinn's Retail Therapy' and his 1992 book, 'Crowning the Customer' highlighted the importance of a strong customer service ethos in retail.  'Crowning the Customer' has sold more than 50,000 copies, and has been translated into a host of languages.


You can listen on the website here - www.inspiringchange.ie/podcast - or on iTunes.


You can find Feargal's books - Crowning the Customer, Mind your own Business and Quintessential Feargal - on Amazon



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