Inspiring Change Blog

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Thoughts on communications, change, engagement, leadership or pretty much anything else of interest or note that I pick up around the place. A place to relax, think, write and muse a little...
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March 28, 2018

Welcome to the fifth episode of Face Forward.  In this episode I talk to Feargal Quinn, a former Irish Senator and founder of the supermaket chain Superquinn.

Feargal was one of the first in Ireland to champion the idea of customer service as a strong differentiato...

March 19, 2018

I wrote this on the plane last week as I was on my way to New York to spend a few days with pals. And having been in the US a few times over the years, I was pondering customer service.  Because, whether you like how it’s done over there or not, they do have a strong s...

March 5, 2018

When I was nine, I asked my Dad if he would he play Monopoly with me when he came home from work.  He promised he would and off he went to the office.  Unfortunately he didn't come home (let's just say he was 'fond of the gargle').  It''s amazing how - 35 years later -...

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